Privacy Policy

Last Updated: January 1, 2026

1. Introduction

This Privacy Policy ("Policy") describes how jililucky ("we," "us," "our," or "the Platform") collects, uses, discloses, and protects the personal information of users ("you," "your," or "User") who access or use our online casino platform at https://jililucky.app (the "Site").

jililucky is committed to safeguarding your privacy and ensuring that your personal information is handled in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and other applicable data protection laws. By using the Site, you consent to the collection and use of your personal information as described in this Policy.

We encourage you to read this Policy carefully to understand our practices regarding your personal data. If you do not agree with the terms of this Policy, you should not use the Site or provide us with any personal information.

2. Information We Collect

jililucky collects various types of information to provide, maintain, and improve our services. The information we collect falls into the following categories:

2.1 Personal Information You Provide

When you register an account with jililucky, we collect personal information that you voluntarily provide, including but not limited to:

• Identity Information: Full legal name, date of birth, gender, and nationality;
• Contact Information: Email address, phone number, and residential address;
• Account Credentials: Username, password, and security questions;
• Financial Information: Payment method details (GCash, PayMaya, bank account information), transaction history, deposit and withdrawal records;
• Verification Documents: Government-issued identification (passport, driver's license, national ID), proof of address (utility bills, bank statements), and proof of payment method ownership;
• Communication Data: Messages, emails, and chat transcripts when you contact our customer support team.

2.2 Information Collected Automatically

When you access or use the jililucky platform, we automatically collect certain technical and usage information, including:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers;
• Usage Data: Pages visited, games played, time spent on the Site, clickstream data, referring and exit pages, and interaction with Site features;
• Location Data: Approximate geographic location based on your IP address to verify that you are accessing the Site from within the Philippines;
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 8 for more details).

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors (GCash, PayMaya, banks) to verify transactions and prevent fraud;
• Identity verification services to confirm your identity and comply with anti-money laundering (AML) and know-your-customer (KYC) regulations;
• Game providers and software vendors who supply the games and services available on the jililucky platform;
• Marketing partners and affiliates who refer users to our Site.

3. How We Use Your Information

jililucky uses the personal information we collect for the following purposes:

3.1 Account Management and Service Provision

• Create, maintain, and manage your jililucky account;
• Process deposits, withdrawals, and other financial transactions;
• Provide access to games, promotions, and other features of the Site;
• Verify your identity and age to comply with legal requirements (21+ age restriction);
• Communicate with you regarding your account, transactions, and customer support inquiries.

3.2 Legal and Regulatory Compliance

• Comply with Philippine laws and regulations, including the Data Privacy Act of 2012 and PAGCOR licensing requirements;
• Conduct KYC (Know Your Customer) and AML (Anti-Money Laundering) checks;
• Detect, prevent, and investigate fraud, money laundering, and other illegal activities;
• Respond to legal requests, court orders, and government inquiries;
• Enforce our Terms and Conditions and other policies.

3.3 Marketing and Communications

• Send you promotional offers, bonuses, newsletters, and updates about jililucky (with your consent);
• Personalize your experience on the Site based on your preferences and gaming activity;
• Conduct surveys, contests, and other marketing campaigns;
• Analyze user behavior to improve our marketing strategies.

3.4 Platform Improvement and Analytics

• Monitor and analyze usage patterns, trends, and user behavior to improve the Site;
• Develop new features, games, and services;
• Troubleshoot technical issues and optimize Site performance;
• Conduct research and analytics to enhance user experience.

3.5 Security and Fraud Prevention

• Protect the security and integrity of the jililucky platform;
• Detect and prevent unauthorized access, hacking, and other security threats;
• Monitor for suspicious activity, including bonus abuse, collusion, and cheating;
• Maintain logs and records for security audits and investigations.

4. How We Share Your Information

jililucky does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients:

4.1 Service Providers and Business Partners

We share your information with trusted third-party service providers who assist us in operating the jililucky platform, including:

• Payment processors (GCash, PayMaya, BPI, BDO, Metrobank, and other banks) to process deposits and withdrawals;
• Identity verification services to conduct KYC and AML checks;
• Game providers and software vendors who supply the games available on the Site;
• Cloud hosting and data storage providers;
• Customer support and communication platforms;
• Marketing and analytics service providers.

These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

4.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, regulators, law enforcement agencies, and courts when required by law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests;
• Cooperate with PAGCOR and other regulatory bodies;
• Detect, prevent, or investigate fraud, money laundering, or other illegal activities;
• Protect the rights, property, or safety of jililucky, our users, or the public.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will notify you of any such change and provide you with choices regarding your information.

4.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5. Data Retention

jililucky retains your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.

Specifically, we retain:

• Account Information: For the duration of your account's active status and for a period of five (5) years after account closure, as required by PAGCOR regulations and Philippine anti-money laundering laws;
• Transaction Records: For a minimum of five (5) years to comply with financial record-keeping requirements;
• Communication Records: For a period of three (3) years for customer support and dispute resolution purposes;
• Marketing Data: Until you withdraw your consent or request deletion, whichever comes first.

After the retention period expires, we will securely delete or anonymize your personal information in accordance with applicable data protection laws.

6. Your Rights and Choices

Under the Data Privacy Act of 2012 and other applicable laws, you have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request access to the personal information we hold about you. You may request a copy of your data by contacting our Data Protection Officer at the email address provided in Section 11.

6.2 Right to Rectification

If you believe that any of your personal information is inaccurate, incomplete, or outdated, you have the right to request that we correct or update it. You can update most of your account information directly through your jililucky account settings.

6.3 Right to Erasure (Right to be Forgotten)

You have the right to request the deletion of your personal information under certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected, or when you withdraw your consent. However, we may be required to retain certain information to comply with legal obligations.

6.4 Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or by contacting customer support.

6.5 Right to Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format, and to transmit that data to another service provider.

6.6 Right to Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 11. We will respond to your request within thirty (30) days.

7. Data Security

jililucky takes the security of your personal information seriously and implements industry-standard technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

Our security measures include:

• Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS protocols;
• Secure Storage: Personal information is stored on secure servers with restricted access;
• Access Controls: Only authorized personnel have access to personal information, and access is granted on a need-to-know basis;
• Regular Audits: We conduct regular security audits and vulnerability assessments;
• Employee Training: Our employees are trained on data protection and security best practices;
• Incident Response: We have procedures in place to detect, respond to, and mitigate security incidents.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you acknowledge that you provide your information at your own risk.

8. Cookies and Tracking Technologies

jililucky uses cookies, web beacons, and similar tracking technologies to enhance your experience on the Site, analyze usage patterns, and deliver personalized content and advertisements.

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us recognize your device, remember your preferences, and improve Site functionality.

8.2 Types of Cookies We Use

• Essential Cookies: Necessary for the Site to function properly, including authentication and security;
• Performance Cookies: Collect information about how you use the Site to help us improve performance;
• Functional Cookies: Remember your preferences and settings;
• Marketing Cookies: Track your activity to deliver personalized advertisements and measure campaign effectiveness.

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, disabling cookies may affect your ability to use certain features of the Site.

9. Third-Party Links

The jililucky Site may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

jililucky is intended for users who are at least twenty-one (21) years of age. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected information from a minor, we will take immediate steps to delete that information.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately using the contact information in Section 11.

11. Changes to This Privacy Policy

jililucky reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Any changes will be effective immediately upon posting to the Site.

We will notify you of material changes by posting a notice on the Site or by sending you an email to the address associated with your account. Your continued use of the Site after the posting of changes constitutes your acceptance of the revised Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

• Email: [email protected]
• Customer Support: Available 24/7 via live chat on the Site
• Mailing Address: jililucky Data Protection Officer, Philippines

We are committed to resolving any privacy concerns you may have and will respond to all inquiries within thirty (30) days.